They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked. out of 5
by Sharareh D.
The location of the resort is excellent, a lot of great hiking around. That is only good thing I can say about this resort, the hotel rooms are outdated, the shower area and shower faucet are old and have a lot mineral build up, the staff are unhelpful. You get your own private tub in the balcony, but it is not very clean.I wanted to check in early and they told me the room was not available and the check in time is in 20 min, I stood few feet away waiting for the check in time, I asked to be checked in again at the correct and they ignored me first then told me I have to wait again. Forty minutes after the check in time and after brushing me off three times, I finally checked in. My room was located above a steep heel and no one offered to help me out to carry my bag to my room even though there were gulf carts were available. There is only one restaurant around the area and the food is horrible. overall, I recommend a day trip to this resort to use the amenities, and go for a nice hike, other wise the room and service is not worth the priceout of 5 Recommended
by Tim from Torrance
Good place to relax
Weekend getaway. You can smell sulfur odor, but not much you can do about that. Pretty cozy and relaxing place. Next room had a couple of kids, unfortunately. : ( Nothing to do with the hotel. It was just a bad luck! Morning walk was awesome!out of 5
by A verified traveler
We go to the hotel at 3:50 and they would not let us check in. I realize that it was a check in of 4 but I literally had to just go to the end of the line and then we got checked in. The room was ready and this was just dumb. The bed had sand in it and the shower had some hair. We were not happy at all and will not be returning. I was very disappointed as we had wanted to stay here for years. We enjoyed the hot tub and the staff was very pleasant at the front desk. I do not blame them for us not being to check in. I know this is hotel policy but it was a tad ridiculous.out of 5 Recommended
by Ruben J.
we had a great time here.
my wife and I had an amazing experience here. we had a couples massage that was very relaxing.out of 5 Recommended
by Donaldout of 5 Recommended
by A verified traveler from Richmond Va
beautiful grounds, spa facilities top notch,
Hotell staff could not have been better. Received value for money spendout of 5 Recommended